With the advent of the Covid-19 pandemic, the insurance industry has experienced a total realignment in its’ priorities, putting the health and safety of employees and telematic networks at the top. According to the World InsurTech Report 2020 published recently by Capgemini and Efma, insurance companies must explore new ways to build skills that allow them to meet the digital needs of customers
When it comes to digital customer experience, EMEA companies lag behind US organizations. This was stated by a ServiceNow survey involving 600 businesses leaders from around the world, with the aim of examining the priorities, approach and performance of large companies (with a turnover exceeding 500 million dollars) towards direct services to customers
Tourism was one of the sectors most affected by the pandemic. Prior to Covid-19 it contributed over 230 billion euros, represented 13% of GDP, and accounted for 4 million employees (15% of the Italian workforce), the elimination of hospitality activities during the lockdown has reduce volume by 18.5% for the year.
Argos Assistance
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