The latest report from the New Generation Networks and Services Observatory of the Institute for Competitiveness (I-Com) makes an analysis of competitiveness in Europe in the artificial intelligence ecosystem.

A great deal, according to the Microsoft research entitled “Employee skills and the potential of AI” which involved 12,000 employees and management figures around the world in the past few months, over 600 in Italy.

What point are Italian companies at, with respect to the use of new technologies and, in particular, artificial intelligence for customer care? We share an article published by Adnkronos that offers an overview of what emerged during the UMANia2020 event, organized by IULM AI LAB.