Chatbot: the “present” of customer service
Chatbots are an essential resource for businesses who want to offer their customers an optimal service, but this is not an easy choice. We can group the various types of chat bots on the market into four macro categories.
- Chatbot with rules that let the client interact with the system using predefined individual buttons and questions.
- Chatbots with AI which allow you to enter text in the conversation.
- Live chatbot with an employee that is handled by one person in the flesh.
- Voice chatbots that use voice assistants to interact with the client who will be submitting requests by voice.
Each type of chatbot can be put in a different context, as they are especially versatile tools. They may not all be implemented in your system. Some of these are related to the reference platform. Choosing the right chatbot can make all the difference for a better user experience.
#Agendadigitale.eu compares the most efficient in customer service.
At Argos, we chose iHumy: our artificial intelligence meets the demands of hundreds of customers and suppliers every day with precision and speed. Try to believe it!
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