Is tourism changing? Make your customers happy.
According to a latest report by The Data Appeal Company, inflation and rising costs are profoundly affectingimpact on the tourism industry, leading to shorter stays and a greater focus on affordable, quality experiences.
The analysis, based on 32 million online reviews and feedback collected between September 2023 and August 2024, shows a significant decrease compared to 40 million analyzed in the previous period. Examining over 797,000 points of interest (POIs)—including cultural sites, accommodations, and restaurants—the report highlights a 20% drop in digital interactions.
While Italy remains a top destination for international travelers, changes in domestic tourism are driving operators to rethink their strategies and services to ensure sustainable growth and greater customer engagement.
In this scenario, Argos Assistance stands out as the ideal partner for those operating in the tourism sector, offering a range of solutions designed to provide travelers with fast and professional support. From technical interventions to medical assistance in emergencies, Argos represents a reliable solution for operators who want to guarantee safe and hassle-free travel experiences for their clients.
Want to improve your customers’ experience?
Discover how we can support you in ensuring impeccable service in every situation. Visit our website to request a personalized consultation.
