By your side, all over the world

ABOUT US

A global emergency service for your customers

Argos is an independent company , leader in the field of assistance and claims management, in the medical (human and veterinary), technical (mobility and home) and legal fields. We operate as Third-Party Administrator (TPA) and Service Provider with offices in Italy, France, Spain and USA. We offer a complete service for insurance companies, assistance companies, brokers, D.M.C., incentive agencies, tour operators, fleet management companies, maritime companies, cruise companies and for companies operating in the welfare sector, travel and event organization, including sports. We provide your customers with a capillary network of over 580,000 suppliers, including hospitals, clinics, freelancers, dental offices, diagnostic centers, emergency and technical partners (roadside assistance, bodywork, workshops, plumbers, blacksmiths, masons)experts and lawyers.

We assist your customers around the world.

Let’s talk about our numbers: it takes 15 minutes to organize an assistance service, and in 1 hour, the intervention is on site. In 40 minutes, in case of road rescue. We manage the claim through our 24-hour operations center, 365 days a year, with multilingual staff, using the latest technology infrastructure. Since we were born, we have organized over 150,000 assists and manage about 20,000 each year.
More than 90,000 patients have been rescued by our network of healthcare professionals, and thousands of motorists have benefited from our technical and legal assistance in the event of claims. We are certified according to ISO 9001:2015.

The most valuable asset you have is your clients. We take care of them.

3.5

Million Euros in turnover

 

420,000

Euros of investments in research and development

 

20,000

Patients treated per year

 

+60

Customers insurance companies

 

+ 580,000

Suppliers worldwide

 

7

Locations in Italy, Spain, France, USA, India, Brazil, Colombia

 

Our attention is focused on your customer.
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We provide your customers with a capillary network of over 580,000 suppliers, including hospitals, clinics, freelancers, and technical and legal partners.

Supplier selection is based on concrete experiences.

In some cases, we implement the Mystery Guest system, taking on the role of customers to ensure, through a first-hand experience, that the healthcare facility and its staff are aligned with our high standards of professionalism.

We provide your client with the same level of care as you would.

Our consultant handles each request with promptness and meticulous attention. We conduct a targeted intervention to cater to the customer’s specific needs following an accurate assessment of the state of the art through a direct interview.

OUR VISION

We are the benchmark for the safety of your customers worldwide.

Argos Assistance’s goal is to maintain its position as a leader in medical, technical, legal, and claims management worldwide.

Over the years, we have become a reference partner for insurance companies, assistance companies, brokers, D.M.C., incentive agencies, tour operators, fleet management companies, maritime companies, cruise companies and for companies operating in the welfare sector, travel and event organization, including sports, offering a professional, timely and punctual service.

Our growth towards an integrated service has been steady since our foundation, with the support of a global ecosystem of excellent suppliers. We strongly believe in the use of new technologies to serve customers and we continuously invest in the development of new infrastructures and platforms that allow us to enhance the circulation of information and the automation of processes. We have recently implemented customer care systems that utilize artificial intelligence to provide faster service.

In our work, we are inspired by the values of honesty, transparency, fairness, reliability, and professionalism in managing our employees and building relationships with our customers and suppliers. Each aspect of our business is influenced by these principles and they help to create a climate of trust with the companies we assist.

OUR TEAM

Professional assistance with a human touch.

Argos Assistance’s employees are the most effective in ensuring that your customers are taken care of. Our years of experience have allowed us to develop a comprehensive expertise in medical, technical, legal, and claims management issues. Our ability to listen and empathize with the customer, who is always our top priority, makes us unique.

  • 24/7 availability: our consultants are available to your customers at all times.
  • Multilingual competence: We speak several languages and are able to support you in a clear and competent way in all circumstances.
  • In-depth knowledge: we are specialists in our field, ready to face any challenge.
To learn more about our organization and the team that supports your customers, we invite you to take a look at the organizational chart.

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